LearnLoop LLC — Terms of Service

1. Acceptance of Terms

Welcome to LearnLoop LLC ("LearnLoop," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of LearnLoop's website (https://learn-loop.org), web application, and related services (collectively, the "Service").

By accessing or using LearnLoop, you ("Customer," "you," or "your") agree to be bound by these Terms. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree with these Terms, you may not access or use the Service.

2. Description of Service

LearnLoop provides AI-powered training simulations designed to help employees improve their communication skills. LearnLoop is a business-to-business (B2B) software platform that allows organizations to create and manage employee training accounts through a company access code.

3. Eligibility and Accounts

• You must register an account to use LearnLoop. Accounts are either created directly by a company administrator or joined via a company access code.
• You agree to provide accurate information and maintain the security of your login credentials.
• LearnLoop reserves the right to suspend or terminate any account that violates these Terms.

4. Company Access and Use

Each company ("Client") purchasing access to LearnLoop receives an organization account and a unique company code that employees may use to join. The Client is responsible for all activity under its organization account and the actions of its users.

5. Subscriptions and Payments

• LearnLoop operates on yearly contracts unless otherwise specified in writing.
• Fees and payment schedules are agreed upon with each Client before account activation.
• Payments are processed through authorized third-party payment processors.
• All fees are non-refundable unless otherwise stated in the written contract.

6. Use of Artificial Intelligence (AI)

LearnLoop utilizes AI technologies, including but not limited to OpenAI, Google Gemini, and Grok APIs, to deliver training simulations and feedback. By using LearnLoop, you acknowledge and consent to the use of AI in generating content, feedback, and simulations.

AI-generated content may not always be accurate or appropriate. LearnLoop makes no guarantees regarding the factual accuracy or suitability of AI outputs, and you agree to use AI-generated responses at your own discretion.

7. Data Retention and Privacy

LearnLoop collects and stores information including user names, email addresses, company information, uploaded content, chat data, voice recordings, and usage analytics. LearnLoop retains this data indefinitely unless otherwise requested by the Client.

For more details on how data is collected, stored, and used, please review our Privacy Policy.

8. Prohibited Uses

You agree not to:

• use LearnLoop for unlawful purposes;
• attempt to reverse engineer or copy the platform;
• upload malware or malicious code;
• use the Service to harass, discriminate, or harm others;
• access the platform in a way intended to overload or disrupt its operations.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available." LearnLoop makes no warranties or representations, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, LearnLoop and its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Service.

LearnLoop's total cumulative liability shall not exceed the total amount paid by the Client to LearnLoop in the twelve (12) months preceding the event giving rise to the claim.

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. All disputes arising out of or related to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules.

12. Contact Information

For questions regarding these Terms, please contact us at:

• Email: alex@learn-loop.org, ashok@learn-loop.org
• Website: https://learn-loop.org